Shipping times via standard shipping methods will take 7 to 12 days unless an express delivery method is selected. Shipping costs are based on USPS, UPS and FED EX shipping rates depending on which you have selected. If an item offers free shipping, your purchase will be sent via USPS standard shipping which arrives in 7 to 12 days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. You may exchange the item or accept a Diamonds & Roses Couture Credit for future use. The cost of returning the item to us via UPS, USPS or Fed Ex is at your expense.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Lsmith@diamondsroses.com and send your item to: Party Joy Plus, 26 Bourbon Ct Parkville Maryland US 21234.
Gifts and Prizes
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
$14.95 flat rate
$34 flat rate
$99 flat rate
Easy Returns & Exchanges
Our policy is for 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To return your product, you should mail your product to:
Party Joy Plus, LLC, 26 Bourbon Ct, Parkville Maryland US 21234
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.:
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Lsmith@diamondsroses.com and mail your item to: Party Joy Plus, LLC, 26 Bourbon Ct Parkville Maryland US 21234.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 10 business days, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email at Lsmith@diamondsroses.com